My partner and I are currently looking to purchase a property, and have dealt with Chloe on two separate occasions now. Most recently, we put in an offer on a house on Southgate Rd, which we unfortunately weren't successful in purchasing.
I just wanted to say what an absolute pleasure it has been to deal with Chloe. She has been exceptionally professional and accommodating. We have been looking for a property for over six months now, so, as you can imagine, have dealt with a number of estate agents, but both my partner and I have felt that Chloe was by far and away the best we have dealt with. In fact, we are both of the view that if we ever needed to sell a property ourselves, we would instruct Chloe and your firm because she struck us as someone who, because she makes the process for prospective buyers so smooth, and is so professional, is clearly very effective at getting great results for vendors.
Anyway, I just wanted to take the opportunity to provide you with some feedback about just how brilliant we think Chloe is.
I wanted to send you a separate email to say how much we have appreciated your help, hard work and excellent advice over the past few months too.
You have really helped to keep us relatively sane through all the many twists and turns of these transactions... And done a wonderful job throughout.
A pleasure to work with you too.
First I want to thank you very much for looking after me during the rather long-winded sale! I appreciated your patience and calm throughout it all.
Thank you again Philip for all your help.
When we decided to sell our property in Islington we contacted a number of Upper St. estate agents to obtain a valuation and, from the start, Hugh Grover came across as the most professional and experienced. Their valuation was based on concrete evidence of similar properties they had sold in the area. In addition to that, they also came recommended by a neighbour who had sold through them and had been very happy. We were particularly impressed by the joint years of experience they offered across their team members.
They secured an excellent buyer for us and guided us through the sale process, always providing speedy, reliable and accurate advice. Our sale was entirely pain-free. We would rate them as excellent on all fronts and recommend them to anyone buying or selling in Islington!
Philip and Hugh
Just a quick note to say thank you for all your time, effort and patience(!) with the sale of our flat.
A frustrating process at times but got there in the end.
Thanks you to you personally and the rest of the HG team that helped out.
And thank you too for everything you've done to make the process so smooth. We made the end March date as planned!!
You did a great job, and we were just saying yesterday how happy we were with your relaxed, no pressure, style.
Hugh Grover did an excellent job in selling our house. They were responsive and helpful on the telephone and they actively managed the sale process for us. They were proactive and even helped with our house purchase by suggesting possible properties that we might be interested in (including the one we ended up buying). Head and shoulders above their competitors on Upper Street in terms of customer service, proactivity and helpfulness. A pleasure to deal with and we would use them again without hesitation.
Many thanks for alerting us to the sale of the house on Hemingford Road which we have now completed on!
With best regards
The team at Hugh Grover, and in particular Philip, went above and beyond to help push our sale and purchase through. Stuck in a tricky chain where little information was being provided, Philip did an incredible job in working out what was actually going and eventually rallied the other estate agents in the chain to complete the deal. You can rest assured that if things go awry through no fault of your own, Philip and the team will work hard for you to get things back on track.
Dear Nick and Hugh,
Thank you so much for confirming the completion. It's a great relief! I would also like to express our sincerest gratitude to all your help in selling our house.
We found Hugh Grover Associates proactive in marketing the house and always realistic, direct and straightforward with us. Those are rare commodities in estate agency; and ones we appreciated.
Hugh Grover did an excellent job in selling our house. They were responsive and helpful on the telephone and they actively managed the sale process for us. They were proactive and even helped with our house purchase by suggesting possible properties that we might be interested in (including the one we ended up buying). Heads and shoulders above their competitors on Upper Street in terms of customer service, proactivity, and helpfulness. A pleasure to deal with and we would use you again without hesitation.
From day one your advice and guidance were spot-on: choosing Hugh Grover as our estate agents were the best decision we made and we'll be sure to tell all our friends in Islington to do the same if they need to sell or buy a property! Our seller's estate agent were diabolical, which made us feel undoubtedly lucky to have chosen someone who knows their profession as well as you do.
You really went the extra mile, and I appreciate all you did, above and beyond, to get me the asking price.
Having sold a house not long before this one through another agent, I had a pretty low expectation of expectation of estate agents in the UK and you have completely restored my faith in them!